Testimonials

What Our Clients Say

Here’s what some of our customers are saying about their experience with our team.
Excellent
Based on 67 reviews
Jonathan Stafford
Jonathan Stafford
Shirley and her team are wonderful! As a first time home buyer this process was extremely frustrating and tiring. I went through two other mortgage companies before finding Shirley and her team. Their attention to detail was amazing. They are kind and understanding and really care about the things that you care about. They take the time to listen and are there to help you work through anything that might arise. As long as you are 100% open and honest with them I truly believe there is nothing that they cannot achieve. I 100% recommend her and her team to anyone looking for a mortgage. She is a blessing to me and my family, I thank god everyday for her we would not be where we are today without her and her teams assistance!
Annissa Valencia
Annissa Valencia
I found Shirley several months ago by way of a house I was interested in buying. The seller recommended her as a VA lender. I contacted Shirley to request some loan options given that interest rates were historically high. Shirley sent me a spreadsheet that laid out about 5 loan options and broke down all of the numbers within those options. I could change parts of the spreadsheet to explore various scenarios. This all happened after I had already been working with another lender. Shirley won my business because of how she made everything so transparent and shared the best rates without me having to shop other lenders. I was able to evaluate all of my options easily and decide what made the most sense for our family. She told me all about rate but down options and we decided on structuring our loan and offer to the seller, requesting a seller-contributed buy down amount in lieu of a price reduction. That made all the difference in our new home being affordable, despite the current high rates. We were ready to close well ahead of schedule and working with her team was absolutely stress-free. Shirley is a straight shooter and works for her clients’ needs. Give her a call!
Jill Cisneros
Jill Cisneros
Shirley was great!! She answered all of our questions and helped us understand how to get the best rate! The process was quick! Would highly recommend Shirley and her team!
Arnold Gomez
Arnold Gomez
Shirley and her team do an awesome job with the loan process. They are very informative on every step of the process.
LUIS SMITH
LUIS SMITH
Great service from Shirley and Karolina! They were very attentive, helpful, and always answered me. Anything I needed, or questions I had, they were there!
Gina Chaney
Gina Chaney
I have worked with many lenders over my 20 years of being a realtor, and I have to say working Shirley Mueller was absolutely the best experience! We had a very short closing, and Shirley and her team were nothing less than spectacular! The process was easy and stress free for my buyers from the beginning all the way to closing. I can't wait until our next transaction together!
Les Ayers
Les Ayers
It was an amazing experience working with Ms. Mueller on obtaining financing our project from birth, now OUR HOME!! As a Military Veteran, understanding trust and true dedication to orders given, this young lady exemplified the courage and commitment to seeing this request given to her by my wife and I to see this project through from inception to completion. Ms. Mueller, we can’t thank you enough for a job well done and I would HIGHLY recommend you to anyone especially my Military Veteran Family, seeking a well qualified professional person to help finance their dream home or any project they wish to pursue. Thanks again Ms. Mueller and I personally wish you the very best in your career.
Josh Maynard
Josh Maynard
Smooth process and very friendly
Angel Brown
Angel Brown
Perfect transaction with superb communication. Thank you!
Courtney Rosa
Courtney Rosa
Shirley Mueller and Karolina Wong were the absolute best. They were both very attentive and informative throughout the entire loan process. Closing our loan was a breeze. They went through the loan process step by step and returned feedback within a few hours each day. Highly recommend. Five stars doesn’t even hold a candle to the work they put in. Thank you guys very much !
Legal Disclaimer: Individual Results May Vary
5.0 rating

Shirley,

This has been a long, hard road to follow but thank you for helping us with everything. You & your team did an amazing job and I can’t express enough joy in finally having a house of our own. We couldn’t have done it without you.
Thanks so much.

Alex N., Austin, TX
a year ago
5.0 rating

I appreciate you all soooo much for helping me achieve being a homeowner again! I just woke in my new home…how sweet it is! My 3 boys are here too, and they are just as happy and excited!

I will never forget all you did. I do believe in miracles, and You are miracle workers!

Through all the ups and downs, all the late nights working, and all the obstacles that seem impossible, never forget that your job is much more than just a job! You are helping change lives of many. Just in my case alone, you have touched many many lives, including my family and extended family, and even those that know me that said no way, you said yes way and impacted many in a very positive way! Just breath when the going gets tough, and remember its bigger than you alone, and better when you keep pushing, and you did!

Yes, I’ll never forget how awesome you all are!

Paul S., New Braunfels, TX
a year ago
5.0 rating

I appreciated the amount of information Shirley and Ashley provided to me each time I asked a question. They were also responsive on weekends through email. I also liked the ability to upload documents instead of needing to bring them to an office.

Leeland C., Austin, TX
a year ago
5.0 rating

Ladies,

My wife and I would like to thank you for all the work you did in the processing of the Loan and purchase of my home. We understand that this is something you do all the time; however, we would like to sincerely thank you for everything you have done. You made the loan process and purchase very pleasant and smooth.

What you did not know was that I was also in a recovery stage from a surgery while this process was coming to a close. Your professionalism and courtesy made the entire process great in the midst of everything else that was happening.
Thank you!!

Felix and Raquel A., San Antonio, TX
a year ago
5.0 rating

Shirley Mueller, was very professional and friendly. She kept us informed on the process ,and was very patient with our many questions.

She is a wonderful asset to her company. And if the customer is always right ,she should be rewarded for her excellent work.

Jerry W., Austin, TX
a year ago
5.0 rating

Dear Shirley,

Thank you so much for your work in helping us refinance our home through the Veteran’s Loan program. You made it seem easy. You are a true professional! Thanks again.

William and Cheryle G., Austin, TX
a year ago