Testimonials - valoanstexas.com

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Texas Veteran and VA Home Loans

Serving Texas Veterans Statewide

Here’s what some of our customers are saying about their experience with our team.

Legal Disclaimer: Individual Results May Vary


This has been a long, hard road to follow but thank you for helping us with everything. You & your team did an amazing job and I can’t express enough joy in finally having a house of our own. We couldn’t have done it without you.

Thanks so much.

Alex N., Austin, TX

I appreciate you all soooo much for helping me achieve being a homeowner again! I just woke in my new home…how sweet it is! My 3 boys are here too, and they are just as happy and excited!

I will never forget all you did. I do believe in miracles, and You are miracle workers!

Through all the ups and downs, all the late nights working, and all the obstacles that seem impossible, never forget that your job is much more than just a job! You are helping change lives of many. Just in my case alone, you have touched many many lives, including my family and extended family, and even those that know me that said no way, you said yes way and impacted many in a very positive way! Just breath when the going gets tough, and remember its bigger than you alone, and better when you keep pushing, and you did!

Yes, I’ll never forget how awesome you all are!

Paul S., New Braunfels, TX

I appreciated the amount of information Shirley and Ashley provided to me each time I asked a question. They were also responsive on weekends through email. I also liked the ability to upload documents instead of needing to bring them to an office.

Leeland C., Austin, TX


My wife and I would like to thank you for all the work you did in the processing of the Loan and purchase of my home. We understand that this is something you do all the time; however, we would like to sincerely thank you for everything you have done. You made the loan process and purchase very pleasant and smooth.

What you did not know was that I was also in a recovery stage from a surgery while this process was coming to a close. Your professionalism and courtesy made the entire process great in the midst of everything else that was happening.

Thank you!!

Felix and Raquel A., San Antonio, TX

Shirley Mueller, was very professional and friendly. She kept us informed on the process ,and was very patient with our many questions.

She is a wonderful asset to her company. And if the customer is always right ,she should be rewarded for her excellent work.

Jerry W., Austin, TX

Dear Shirley, Thank you so much for your work in helping us refinance our home through the Veteran’s Loan program. You made it seem easy. You are a true professional! Thanks again.

William and Cheryle G., Austin, TX

I am extremely excited and happy that everything has gone well! I just want to write a quick note to let you know how much I appreciate all the help that you have given me for the past weeks with the process of my VA loan. Your advice has been so helpful and I am very grateful and very satisfied with the service you have provided me with. You have gone above and beyond to help my husband and I achieve our dream of having our first home. I wish you all the success for the future, it’s people like you who make a true difference in this world!

Tatiana R., San Antonio, TX

Thanks for all your help. I am not sure I would be in this house if it was not for all the help you gave me. Thanks again.

Cortney & Shawn S., Dallas, TX

Thank you Shirley. Great job. Suzanne and I appreciate all the wonderful help you gave us. Great client service and support. Could not have done it without you. We have a lovely home thanks to your hard work. Thank you again for answering the phone when I was shopping around. Keep up the GREAT JOB!!!!

David and Suzanne A., Austin, TX

Shirley, Thank you so much. I appreciate your all your hard work and help. I will make sure to recommend you to all my friends and contacts for financing home purchases in the future. Thanks again.

Jonathan C., Richardson, TX

Much thanks to you for making our dream of owning a home a reality. I know that I was difficult at times, but we greatly appreciate your efforts in seeing the process through to the end. None of this would’ve been possible if not for you.Again, thanks and God bless.

Michael & Lesa H., Killeen,TX

I wanted to share with you the glowing feedback from our mutual client, Bryon P. He said he heard horror stories of using a VA loan but that was not his experience with you (Shirley). Because you were a VA home loan specialist, he felt he was made aware of all his fees up front and your estimate was accurate for closing costs.

I love to hear from happy clients and wanted to share this with you.

Amanda E. – Real Estate Agent, Starkville,MS

Texas Vet & VA Loan Specialist Shirley Mueller

Since 2003 Shirley has originated well over 2000 Texas Veteran and VA Loans.  She has helped Veterans in almost every possible circumstance including active duty personnel deployed overseas, returning home, with PCS orders, as well as separated and retiring Veterans.  Read More

Based on 38 reviews
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Claudia Harris
Claudia Harris
18:18 18 Nov 21
I was in a tough situation after my divorce and even with a low credit score Shirley Mueller and her team at Guaranteed... Rate were able to get me approved for a refinance when other lenders couldn't. I encourage you to give them a try first! They're an awesome team and I highly recommend them!read more
Brian Chapman
Brian Chapman
22:25 10 Nov 21
Absolutely top notch!!! This being our first home, I had no idea what to expect, and to be honest the thought of... getting through this was quite stressful! This entire process from start to finish has been nothing short of amazing and stress-free. Everyone has been extremely friendly and helpful! All of my questions and concerns were addressed quickly and promptly! You have all made this veterans dream of home ownership come true, what a pleasure this journey has been! Thank you all!!read more
Crystal Murphy
Crystal Murphy
15:11 05 Nov 21
Shirley was a pleasure to work with! My client and I had a very smooth transaction with Shirley. She is also very... quick in respond to in questions or concerns.read more
Wilson Pemboh
Wilson Pemboh
06:03 13 Oct 21
Shirley Mueller and her team, especially Ashley Lundgren, were very resourceful to me throughout the entire process -... from prequalification through to closing. But for their determination, persistence, and resolve, I would not have been successful with the homebuying process. Shirley was especially professional yet, very personable and relatable. I would recommend Shirley and her team from Guaranteed Rate any day.read more
Dustin Krieger
Dustin Krieger
22:42 25 Sep 21
If you are looking for the best VA originator then Shirley is your 1 stop shop! Ultra low rate and really did a great... job from start to finish!read more
Laurie Rad
Laurie Rad
18:44 20 Sep 21
Working with the VALoansTx team to purchase our home in Texas was an amazing experience. Shirley, Angie, Ashley, and... their team were in constant communication with us, making sure that we knew what to expect with every step of the complicated process. In today’s crazy housing market, it was comforting to know that we had an entire team that was only a phone call away. They were quick to answer calls, emails and always very friendly and personable. We could not have achieved this dream without VALoansTx on our team. We will highly recommend to everyone we know buying a home with a VA loan.read more
Pinchas Bard-wigdor
Pinchas Bard-wigdor
16:16 15 Aug 21
Although there were bumps in the road, we closed on time and that's what matters! Ashley I very quick to respond to... emails even after hours! Angie is very patient and knows what the clients needs are!read more
Mark Perez
Mark Perez
23:00 29 Jul 21
Shirley and her team were amazing!! Shirley was upfront, honest, transparent and communicated excellent 100% of the... time. Shirley and her team closed our home in 12 days very impressive. I highly recommend Guarantee rate and Shirley Mueller for your current or next home loan. Keep in mind not all mortgage loan officers are equally the sane!!! You can trust Shirley 100% with zero worries!! Shirley. Angie and Ashley thank you so much for all your work!! It’s obvious you all are very knowledgeable!!Thank youMarkread more
Chauncey Taborn
Chauncey Taborn
21:17 21 Jul 21
Great group of people I want to thank Angie, Lori, Ashley and If I'm forgetting you I'm so sorry. Thank you for... everything!!!read more
Trina LaFauci
Trina LaFauci
16:32 24 Jun 21
Such a pleasure to work with this mortgage company. I have done many VA loans with Angie Frazier. She always does a... fantastic job of communicating and taking the best care of her clients. I would definitely recommend her for any type of home loan.read more
Anthony Abbott
Anthony Abbott
11:10 28 May 21
Shirley Mueller and her team were awesome. They were so very helpful to us during our home buying experience. They... were very professional and responsive to our many concerns and questions. They explained everything clearly to us. Great team to work with, especially if you’re a Veteran.read more
Damion Pitters
Damion Pitters
15:46 15 Apr 21
Shirley Mueller Ashley Lundgren and the entire Team at Guaranteed Rate was amazing throughout the entire loan process.... As a Army veteran and first time homebuyer relocating from New York to Texas their online loan process was absolutely unbelievable❤️🙌 they were very responsive with any questions I had very easy to reach on the phone and worked very hard and quickly to resolve any issues that arose during the process. My loan was able to close in 29 Days from the moment a signed contract was received by the lender I would highly recommend any Veteran or Civilian needing home financing to contact Shirley Mueller at Guaranteed Rate wish I could give 100 stars.read more
Timothy Cox
Timothy Cox
16:48 02 Mar 21
Thank you God!!! There are not enough "stars" to rate this company. Shirley Mueller and the Guaranteed Rate Team are... superb!!! They are heaven sent. Their services are off the chart!Thank you Jonathan, Karolina, and Ashley! You made our first homebuying experience exciting and easy! There were many that told us "NO" but Guaranteed Rate... you said YES! Thank you Ashley for everything! Your expertise was phenomenal and your encouragement will never go unforgotten! Thank you again Shirley for making our dream a reality! We knew from the jump that you were the right fit for our needs. You held our hand through the entire process as if it was a purchase of your very own. We are forever grateful! Continuous blessings to you and your team!!! #HIGHLYRECOMMENDEDread more
James Shepherd
James Shepherd
17:22 31 Jan 21
Shirley Mueller, and her entire team, were phenomenal to work with. All home loan details and notices were communicated... to me with enough lead time to act on the documents. The very best home loan team is at Guaranteed Rate without doubt!read more
Olatunde Olatunji
Olatunde Olatunji
22:50 13 Jun 20
Excellent customer service by Shirley and her team. They promptly returned our calls/emails. Shirley once returned my... call from home on her day off. That’s the type of emphasis she places on customer service/satisfaction. She and her team made refinancing process a breeze for us. This is our second closing in three months span. Will definitely be using their services again in the future. Highly recommends her business to all service members and vets.read more
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