Testimonials
What Our Clients Say
Here’s what some of our customers are saying about their experience with our team.
Darren Killebrew I.
21:53 22 Nov 22
I would like to thank Shirley, Karolina, and everyone involved for all their help. They had gone above and beyond in helping us purchase our home. I was very impressed! I would very much recommend them to anyone who is looking to purchase a home in east Texas.
Gabriel L.
20:58 04 Nov 22
Shirley was such a huge help. She was through all the steps that needed to be taken. Would highly recommend Guaranteed Rates because of Shirley!
nathaniel C.
18:06 14 Oct 22
Shirley and her team is awesome!! I am in my beautiful home that they went over and beyond for me to get… I a so happy with my purchase thanks again to Guaranteed Rate. 😀😀😀
Joshua T.
06:56 26 Sep 22
Ms Shirley and her team were among the top teir customer service representatives I have ever had the pleasure of working with. I'll admit, I was apprehensive at first, given the number of people that had their hands in everything. Tends to lead to confusion and things getting messed up, which takes time to fix. I brought an issue to Ms Shirley and without hesitation, calls the team members involved and conferences the issue. Absolutely stunned when that happened. This goes to show you the dedication of this team and I would absolutely recommend them to anyone! Thank you and I can't say it enough. Still hope for humanity yet.
Jennifer Y.
13:28 30 Aug 22
All transactions went smoothly. VA Loans kept me updated through the loan process and returned phone calls immediately. We even closed a week ahead of schedule! Thank you for all your hard work!
Sheryl W.
19:57 01 Aug 22
What a wonderful supportive company this is. They helped me every step of the way with my VA loan. Thank you so much Karolina for your hard work in getting this done. You are awesome 🙂
Felicia A.
04:01 27 Jul 22
First time buying a home and Shirley and her team were flexible with me as I transitioned out of the military. They made this milestone one to remember ! Super glad I went with guaranteed rate.
Deborah B.
18:29 20 Jul 22
We had a nightmare of an experience with a previous lender but Shirley and Karolina went above and beyond to not only get us into our home, but provide the best customer service possible! They fought hard for us and thanks to them, we are finally living in our dream home. I highly recommend valoanstexas!
ary P.
16:42 11 Jul 22
everyone was very easy to work with. they were very knowledgeable on every part of the process
Steven N.
18:14 14 Jun 22
Excellent service and would recommend to anyone seeking a VA home loan. Thank you Shirley and team for your help!
Katie T.
18:39 17 Apr 22
I had a great experience with Shirley Mueller at guaranteed rate!! I bought my first home with a loan through them, they guided me through the process and i got a great rate…incredibly appreciative and highly recommend her and her team, especially for first time home buyers 🙏🏼Thank you again!!
Victor B.
17:38 29 Mar 22
I am so pleased with the team lead by Shirley Muller at Guaranteed Rate. I was able to get the home of my dreams thanks to the magnificent Job of all the members of Ms. Muller's team. Everything was handled with the upmost professionalism and spectacular costumer service. I closed on time and on the date that it was scheduled for with no changes. The team guided me all the way and from all the closings of my other 4 homes this was the easiest one, not as stressful as other times when purchasing a home. I would definitely recommend Shirley Muller to anyone looking to purchase a new home specially military veterans, " they will take care of you all the way" . Thank you so mcuh Shirley Muller and entire team for all your help and hard work.
Luz A.
15:43 25 Mar 22
Shirley and her team were fabulous! They handle all the paper work and guided us through the process of buying our new home! Thank you so much for taking such good care of us!! We totally recommend their team!!
Matt P.
03:15 25 Feb 22
Shirley and her friendly team are professional and provided my client with a smooth, on-time transaction. Highly recommend!
Rob S.
18:37 17 Feb 22
Wonderful team to work with. They handled everything every step of the way and was always easy to contact.
Chuck C.
16:11 02 Feb 22
Shirley and her team were the best. I would recommend them above any other lender for veterans and using their VA benefits. They were in constant contact with us throughout everything. Highly Recommend them!
Claudia H.
18:18 18 Nov 21
I was in a tough situation after my divorce and even with a low credit score Shirley Mueller and her team at Guaranteed Rate were able to get me approved for a refinance when other lenders couldn't. I encourage you to give them a try first! They're an awesome team and I highly recommend them!
Brian C.
22:25 10 Nov 21
Absolutely top notch!!! This being our first home, I had no idea what to expect, and to be honest the thought of getting through this was quite stressful! This entire process from start to finish has been nothing short of amazing and stress-free. Everyone has been extremely friendly and helpful! All of my questions and concerns were addressed quickly and promptly! You have all made this veterans dream of home ownership come true, what a pleasure this journey has been! Thank you all!!
Crystal M.
15:11 05 Nov 21
Shirley was a pleasure to work with! My client and I had a very smooth transaction with Shirley. She is also very quick in respond to in questions or concerns.
Wilson P.
06:03 13 Oct 21
Shirley Mueller and her team, especially Ashley Lundgren, were very resourceful to me throughout the entire process - from prequalification through to closing. But for their determination, persistence, and resolve, I would not have been successful with the homebuying process. Shirley was especially professional yet, very personable and relatable. I would recommend Shirley and her team from Guaranteed Rate any day.
Dustin K.
22:42 25 Sep 21
If you are looking for the best VA originator then Shirley is your 1 stop shop! Ultra low rate and really did a great job from start to finish!
Laurie R.
18:44 20 Sep 21
Working with the VALoansTx team to purchase our home in Texas was an amazing experience. Shirley, Angie, Ashley, and their team were in constant communication with us, making sure that we knew what to expect with every step of the complicated process. In today’s crazy housing market, it was comforting to know that we had an entire team that was only a phone call away. They were quick to answer calls, emails and always very friendly and personable. We could not have achieved this dream without VALoansTx on our team. We will highly recommend to everyone we know buying a home with a VA loan.
Pinchas B.
16:16 15 Aug 21
Although there were bumps in the road, we closed on time and that's what matters! Ashley I very quick to respond to emails even after hours! Angie is very patient and knows what the clients needs are!
Mark P.
23:00 29 Jul 21
Shirley and her team were amazing!! Shirley was upfront, honest, transparent and communicated excellent 100% of the time. Shirley and her team closed our home in 12 days very impressive. I highly recommend Guarantee rate and Shirley Mueller for your current or next home loan. Keep in mind not all mortgage loan officers are equally the sane!!! You can trust Shirley 100% with zero worries!! Shirley. Angie and Ashley thank you so much for all your work!! It’s obvious you all are very knowledgeable!!
Thank you
Mark
Thank you
Mark
Chauncey T.
21:17 21 Jul 21
Great group of people I want to thank Angie, Lori, Ashley and If I'm forgetting you I'm so sorry. Thank you for everything!!!
Trina L.
16:32 24 Jun 21
Such a pleasure to work with this mortgage company. I have done many VA loans with Angie Frazier. She always does a fantastic job of communicating and taking the best care of her clients. I would definitely recommend her for any type of home loan.
Anthony A.
11:10 28 May 21
Shirley Mueller and her team were awesome. They were so very helpful to us during our home buying experience. They were very professional and responsive to our many concerns and questions. They explained everything clearly to us. Great team to work with, especially if you’re a Veteran.
Damion P.
15:46 15 Apr 21
Shirley Mueller Ashley Lundgren and the entire Team at Guaranteed Rate was amazing throughout the entire loan process. As a Army veteran and first time homebuyer relocating from New York to Texas their online loan process was absolutely unbelievable❤️🙌 they were very responsive with any questions I had very easy to reach on the phone and worked very hard and quickly to resolve any issues that arose during the process. My loan was able to close in 29 Days from the moment a signed contract was received by the lender I would highly recommend any Veteran or Civilian needing home financing to contact Shirley Mueller at Guaranteed Rate wish I could give 100 stars.
Timothy C.
16:48 02 Mar 21
Thank you God!!! There are not enough "stars" to rate this company. Shirley Mueller and the Guaranteed Rate Team are superb!!! They are heaven sent. Their services are off the chart!
Thank you Jonathan, Karolina, and Ashley! You made our first homebuying experience exciting and easy! There were many that told us "NO" but Guaranteed Rate... you said YES! Thank you Ashley for everything! Your expertise was phenomenal and your encouragement will never go unforgotten! Thank you again Shirley for making our dream a reality! We knew from the jump that you were the right fit for our needs. You held our hand through the entire process as if it was a purchase of your very own. We are forever grateful! Continuous blessings to you and your team!!! #HIGHLYRECOMMENDED
Thank you Jonathan, Karolina, and Ashley! You made our first homebuying experience exciting and easy! There were many that told us "NO" but Guaranteed Rate... you said YES! Thank you Ashley for everything! Your expertise was phenomenal and your encouragement will never go unforgotten! Thank you again Shirley for making our dream a reality! We knew from the jump that you were the right fit for our needs. You held our hand through the entire process as if it was a purchase of your very own. We are forever grateful! Continuous blessings to you and your team!!! #HIGHLYRECOMMENDED
James S.
17:22 31 Jan 21
Shirley Mueller, and her entire team, were phenomenal to work with. All home loan details and notices were communicated to me with enough lead time to act on the documents. The very best home loan team is at Guaranteed Rate without doubt!
Olatunde O.
22:50 13 Jun 20
Excellent customer service by Shirley and her team. They promptly returned our calls/emails. Shirley once returned my call from home on her day off. That’s the type of emphasis she places on customer service/satisfaction. She and her team made refinancing process a breeze for us. This is our second closing in three months span. Will definitely be using their services again in the future. Highly recommends her business to all service members and vets.
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ABOUT US
Texas Vet & VA Loan Specialist Shirley Mueller
Since 2003 Shirley has originated well over 2000 Texas Veteran and VA Loans. She has helped Veterans in almost every possible circumstance including active duty personnel deployed overseas, returning home, with PCS orders, as well as separated and retiring Veterans.
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