Testimonials

What Our Clients Say

Here’s what some of our customers are saying about their experience with our team.

     EXCELLENT  
     Based on 74 reviews 
    
 
 
   
 
 
        
   Victor Ferenzi 
 
 
 
  I was purchasing a house using a VA loan and three weeks before close my lender decided to tell me he couldn't come through with some of the terms he had promised.

This was the evening of July 2nd and everyone was going out of town for the holiday. I called Shirley and explained everything. She told me she could offer me the terms the previous lender backed out of and had me on track by the end of the day. Even with the holiday pending and a closing date three weeks away I was able to close on time and I am now writing this review from my new living room.

I highly recommend Shirley and her team. Communication was always quick and thorough. There were no hiccups and her follow through was fantastic. I would definitely go to her again.
  
 
       
   Jerimiah Hays 
 
 
 
  My family can’t say enough how a huge blessing Shirley was in the purchase of our home.  You guys truly have an angel on your team.  I would not recommend any veteran using a different lender than Shirley.  This our second loan with Shirley and she is a true blessing.  If we ever purchase another home she will be our go to for sure.  With her knowledge with VA Loans and her professionalism.  Cross Country Mortgage will be a huge competitor in the mortgage world.  Thank you Shirley for everything you have done for us on our house buying process.  Just a true blessing for us and our family.  Thank you.  Jerimiah hays
  
 
       
   Seth Merchant 
 
 
 
  The team, Shirley and Heidi specifically, were absolutely amazing. Always keeping me well informed and even going the extra mile and finding me better home insurance. Thank you!!
  
 
       
   Tara Scardino 
 
 
 
  This was my fourth home purchase. Shirley and everyone at CCM was so engaged and available for questions throughout the entire process even as I changed mortgage products. By far the most simple and well-serviced of all my home purchases.
  
 
       
   Carlos Cruz 
 
 
 
  I recently had the pleasure of working with Shirley and the VALoans Texas team on a home purchase for one of my clients. They got the financing done in record time, which was crucial in saving the transaction. Their communication throughout the process was excellent, and my client was extremely satisfied with the service provided. Highly recommend!
  
 
       
   Becky 
 
 
 
  Looking for a VA Loan? Look no further! Shirley and her team were amazing throughout the whole process! They constantly kept us updated and communicated with us throughout all the steps. We were declined previously and they really helped us out, just when we were about to give up, we found Shirley and her team. We even closed 4 days earlier! Great experience, 5 stars and totally recommend.
  
 
       
   REVELATION 1:3 JOHN 12:48 
 
 
 
  Shirley Mueller at CrossCountry Mortgage is God sent. She is extremely VA loan knowledgeable and was able to take over from another Company I left and got my loan to close in about 7 days. If I could give her 100 stars I would.
  
 
       
   Ian Mastaw 
 
 
 
  Process was easy and staff were great
  
 
       
   Jonathan Stafford 
 
 
 
  Shirley and her team are wonderful! As a first time home buyer this process was extremely frustrating and tiring. I went through two other mortgage companies before finding Shirley and her team. Their attention to detail was amazing. They are kind and understanding and really care about the things that you care about. They take the time to listen and are there to help you work through anything that might arise. As long as you are 100% open and honest with them I truly believe there is nothing that they cannot achieve. I 100% recommend her and her team to anyone looking for a mortgage. She is a blessing to me and my family, I thank god everyday for her we would not be where we are today without her and her teams assistance!
  
 
       
   Annissa Valencia 
 
 
 
  I found Shirley several months ago by way of a house I was interested in buying. The seller recommended her as a VA lender. I contacted Shirley to request some loan options given that interest rates were historically high. Shirley sent me a spreadsheet that laid out about 5 loan options and broke down all of the numbers within those options. I could change parts of the spreadsheet to explore various scenarios. This all happened after I had already been working with another lender. Shirley won my business because of how she made everything so transparent and shared the best rates without me having to shop other lenders. I was able to evaluate all of my options easily and decide what made the most sense for our family. She told me all about rate but down options and we decided on structuring our loan and offer to the seller, requesting a seller-contributed buy down amount in lieu of a price reduction. That made all the difference in our new home being affordable, despite the current high rates. We were ready to close well ahead of schedule and working with her team was absolutely stress-free. Shirley is a straight shooter and works for her clients’ needs. Give her a call!

Legal Disclaimer: Individual Results May Vary

5.0 rating

Shirley,

This has been a long, hard road to follow but thank you for helping us with everything. You & your team did an amazing job and I can’t express enough joy in finally having a house of our own. We couldn’t have done it without you.
Thanks so much.

Alex N., Austin, TX

a year ago

5.0 rating

I appreciate you all soooo much for helping me achieve being a homeowner again! I just woke in my new home…how sweet it is! My 3 boys are here too, and they are just as happy and excited!

I will never forget all you did. I do believe in miracles, and You are miracle workers!

Through all the ups and downs, all the late nights working, and all the obstacles that seem impossible, never forget that your job is much more than just a job! You are helping change lives of many. Just in my case alone, you have touched many many lives, including my family and extended family, and even those that know me that said no way, you said yes way and impacted many in a very positive way! Just breath when the going gets tough, and remember its bigger than you alone, and better when you keep pushing, and you did!

Yes, I’ll never forget how awesome you all are!

Paul S., New Braunfels, TX

a year ago

5.0 rating

I appreciated the amount of information Shirley and Ashley provided to me each time I asked a question. They were also responsive on weekends through email. I also liked the ability to upload documents instead of needing to bring them to an office.

Leeland C., Austin, TX

a year ago

5.0 rating

Ladies,

My wife and I would like to thank you for all the work you did in the processing of the Loan and purchase of my home. We understand that this is something you do all the time; however, we would like to sincerely thank you for everything you have done. You made the loan process and purchase very pleasant and smooth.

What you did not know was that I was also in a recovery stage from a surgery while this process was coming to a close. Your professionalism and courtesy made the entire process great in the midst of everything else that was happening.
Thank you!!

Felix and Raquel A., San Antonio, TX

a year ago

5.0 rating

Shirley Mueller, was very professional and friendly. She kept us informed on the process ,and was very patient with our many questions.

She is a wonderful asset to her company. And if the customer is always right ,she should be rewarded for her excellent work.

Jerry W., Austin, TX

a year ago

5.0 rating

Dear Shirley,

Thank you so much for your work in helping us refinance our home through the Veteran’s Loan program. You made it seem easy. You are a true professional! Thanks again.

William and Cheryle G., Austin, TX

a year ago

5.0 rating

I am extremely excited and happy that everything has gone well! I just want to write a quick note to let you know how much I appreciate all the help that you have given me for the past weeks with the process of my VA loan. Your advice has been so helpful and I am very grateful and very satisfied with the service you have provided me with.

You have gone above and beyond to help my husband and I achieve our dream of having our first home. I wish you all the success for the future, it’s people like you who make a true difference in this world!

Tatiana R., San Antonio, TX

a year ago

5.0 rating

Thanks for all your help. I am not sure I would be in this house if it was not for all the help you gave me.

Thanks again.

Cortney & Shawn S., Dallas, TX

a year ago

5.0 rating

Thank you Shirley. Great job. Suzanne and I appreciate all the wonderful help you gave us. Great client service and support. Could not have done it without you. We have a lovely home thanks to your hard work.

Thank you again for answering the phone when I was shopping around. Keep up the GREAT JOB!!!!

David and Suzanne A., Austin, TX

a year ago

5.0 rating

Shirley, Thank you so much. I appreciate your all your hard work and help. I will make sure to recommend you to all my friends and contacts for financing home purchases in the future.

Thanks again.

Jonathan C., Richardson, TX

a year ago

5.0 rating

Much thanks to you for making our dream of owning a home a reality. I know that I was difficult at times, but we greatly appreciate your efforts in seeing the process through to the end. None of this would’ve been possible if not for you.

Again, thanks and God bless.

Michael & Lesa H., Killeen,TX

a year ago

5.0 rating

I wanted to share with you the glowing feedback from our mutual client, Bryon P. He said he heard horror stories of using a VA loan but that was not his experience with you (Shirley). Because you were a VA home loan specialist, he felt he was made aware of all his fees up front and your estimate was accurate for closing costs.

I love to hear from happy clients and wanted to share this with you.

Amanda E. – Real Estate Agent, Starkville,MS

a year ago

ABOUT US

Texas Vet & VA Loan Specialist Shirley Mueller

Since 2003 Shirley has originated well over 2000 Texas Veteran and VA Loans. She has helped Veterans in almost every possible circumstance including active duty personnel deployed overseas, returning home, with PCS orders, as well as separated and retiring Veterans.

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